Returns & Exchanges

At Jack Black, we stand behind the quality of our high-performance skincare and want you to be completely satisfied with your purchase. If you are not happy with your order, products purchased directly from our website may be returned within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Your Label

  Once your return is authorized, we will email you a prepaid shipping label to print and attach to your return package.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging, ensuring all lids are tightly sealed, and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7-10 business days.